Privacy, in plain terms.
What we collect today
Your email address, and nothing else. The waitlist form on this site collects an email so we can reply with next steps as cases are onboarded in order. This site also records anonymous, cookieless visit data (page, campaign tags, referrer) to see which ads and pages work. No accounts, no tracking cookies, no claim documents — the form collects email only and cannot take claim documents.
How we use it
Launch messages only: one reply when you join, and an invitation when intake opens. We never sell, rent, or share your email with advertisers or data brokers. Unsubscribe anytime from any message, or reply and ask to be removed — we delete the address.
When intake opens
When your case is onboarded, you will email us booking documents and a signed airline authorization. Those files are stored encrypted, accessed only to prepare and submit your claim, and deleted 90 days after your case closes. Compensation is paid by the airline directly to you — Fareback never receives, holds, or routes your money.
Questions
Reply to any email we send you and a person will answer. This page will be updated before intake opens if any of the above changes.